Roberts Space Industries

Contact Us


  • Technical Support
  • Subscriptions
  • Account and Billing
  • Pledge Reclaim Request
  • Physical Merchandise
  • Hacked Account
  • Account Recovery
  • Forum Probation or Ban
  • Refunds
  • Other
  • Questions about download, installation, networking, or in-game client problems
  • Questions about monthly and yearly subscription plans
  • Issues related to your account, such as incorrect information or ability to access account, or Billing with regards to payments and payment methods
  • To reclaim a pledge over $1,000 for store credit (please note - this is a permanent action)
  • Questions about physical and/or shipped merchandise
  • Issues related to compromised account or missing pledge.
  • For issues with account authentication, lost passwords and related queries
  • Issues related to forums probation or ban
  • Refund requests and related inquiries
  • For general questions and queries regarding Star Citizen

hot issues

Service Status: High Volumes


Hello, community,

As the support team emerges into the new year, the queues have expanded and affected response times subsequently. The team is working as quickly as possible to reach everyone awaiting contact from support.

We kindly ask that you please avoid submitting multiple tickets concerning the same issue. ***Only one is required***

Doing this will not gain a faster response and Duplicates can cause delays for others,

Any duplicate tickets will be merged to ensure a faster response time.

Be sure to check the FaQ’s and Help Desk in Spectrum chat for solutions that may already be available.

Volunteer HelpDesk:

***Currently being investigated.***
  • Headless and Golfball Bug
  • REC Items affected by issues
  • Ship behavior affected by issues

Thank you!

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